16 Nov, 2023

Call Centre Assistant

  • Koorong
  • West Ryde NSW, Australia
Casual Customer Service Nonprofit & Social Services

Job Description

Koorong is looking for organised and enthusiastic people with a passion for customer service and excellent communication skills to work in our National Call Centre at West Ryde. This is a rewarding opportunity for you to make a difference in our customer’s lives by linking them to the right resources to make an eternal difference.

Role Specifics:

  • Casual shifts as required (Call Centre opening hours: Mon - Sat, 8:00am – 6:00pm)
  • Must be available for increased shifts to cover staff away on leave during busy periods (such as university exam periods, holidays, sales, pre-Christmas season etc)
  • Ideal candidates are available 3-4 days a week
  • Multiple positions currently available

Successful candidates will provide exceptional customer service via in-bound calls, emails and mail in a professional and timely manner. Providing an enjoyable Koorong experience for our external and internal customers will require being well informed on products and processes. Other responsibilities include product order entry and answering inquiries.

Key Criteria:

Call Centre experience preferred; however full training will also be provided. We are looking for a hard worker with initiative and the ability to work independently in a fun and fast-paced environment. You will need to be accurate and efficient, have a positive attitude and the ability to focus on completing tasks on time. Interpersonal skills and the ability to communicate effectively with a wide range of people is critical to success in this role.

An intermediate level of computer literacy is essential, along with fast and accurate typing skills. A passion for Christian retailing and a good knowledge of Christian resources would be an advantage.

Submit a resume with cover letter, noting which role you are applying for and stating your shift availabilities via Eternity Jobs

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